Governor Carney launches new online tool for small businesses

Delaware Governor John Carney on Wednesday officially launched a new online tool to help streamline documentation and reporting requirements for new businesses.

The new Delaware One Stop, available at onestop.delaware.gov, allows businesses to interact with core state agencies whether they are starting out or ready to grow.

Delaware One Stop is a convenient, centralized transactional platform created to help business owners work through the necessary steps to begin operation in Delaware.

Using one website, businesses can apply and pay for a Delaware business license, make required filings with the Department of Labor, and create formation documents for a legal entity with the Division of Corporations.

“One of the things we hear all the time from small businesses is how hard it can be to figure out what you need from the state in order to open your doors. We know that entrepreneurs just want to take care of those things quickly and get to work, but state government doesn’t always make it easy,” Governor Carney said. “Today we’re taking a big step in that direction and bringing many of those functions together on a single portal – Delaware One Stop.”

One Stop is the product of a collaborative effort among multiple state agencies and real-world entrepreneurs that allows users to access many services via a single login, offering a clear roadmap to ensure continuous engagement between businesses and various state agencies.

“We want to make it easier for businesses to succeed in Delaware,” said Secretary of Finance Rick Geisenberger. “With the new Delaware One Stop portal, we’re partnering among multiple state agencies to leverage technology that makes registering a business seamless, faster, and more efficient.”

Core functions of the new site include business license registration via the Division of Revenue, hiring reporting through the Division of Unemployment Insurance, and coverage verification with the Office of Workers’ Compensation.

“We’re excited about the launching of Delaware’s new One Stop portal,” said Secretary of Labor Cerron Cade. “Leveraging technology to create better efficiencies in business creation and compliance only continues to reinforce Delaware’s position as a premier destination for businesses, entrepreneurs, and their workers.”

New to One Stop is a step-by-step guide to creating business entity formation documents for submission to the Division of Corporations, helping users on the path to organizing a Delaware corporation, partnership, or LLC.

“Delaware’s world-leading corporate franchise isn’t just for the Fortune 500; our home-grown small businesses have the same access to the services of the Division of Corporations when it comes to forming their own legal entities,” said Secretary of State Jeff Bullock. “One Stop will absolutely change the way Delaware entrepreneurs think about dealing with state government.”

The new site is a significant rebuild of the original One Stop portal, launched in 2005. Designed and built by vendor Breakline Digital in cooperation with the Delaware Government Information Center (GIC) and the Department of Technology and Information (DTI), the modern design prioritizes user experience and revolves around an account dashboard that tracks and saves progress. The new One Stop is hosted in cloud-based architecture built on the trusted Salesforce platform.

“The Delaware Business One Stop portal is the initial iteration of our new unified citizen engagement platform,” said Delaware Chief Information Officer James Collins. “We’re striving for all citizens and businesses to have access — anywhere, anytime and from any device — to an array of secure digital government services through a single point of entry. We couldn’t be more proud of this initiative to ease the process of doing business in Delaware.”

One Stop also features an integrated survey that takes the pulse of users who seem stuck on one screen for an extended period of time, allowing for real-time feedback and suggestions for improvement.

Before launch, members of the business community tested One Stop for its real-world usability.